Return & Refund Policy

At Kemtrayoβ„’, we want every purchase to feel comfortable and dependable. If something is not quite right, our return process is designed to be clear, fair, and easy to follow.

30-Day Return Period

Eligible products may be returned within 30 days of delivery.

To qualify, the item should be:

βœ“ Unused and in its original condition
βœ“ Returned with the original packaging, tags, or accessories, when included
βœ“ Accompanied by an order confirmation or other proof of purchase

Products that are used, altered, damaged after delivery, or missing essential packaging may not be accepted.

Requesting a Return

Before sending anything back, please contact our support team:

Email: service@kemtrayo.com

Include your order number and a brief explanation of the request. Once approved, we will provide the appropriate return instructions and, where applicable, a return shipping label.

Please do not mail products back without prior authorization, as unapproved returns may not be processed.

Damaged, Defective, or Incorrect Orders

Please inspect your package shortly after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and clear photos. Our team will review the issue and assist with an eligible replacement or refund.

Non-Returnable Products

Certain products may not be eligible for return, including:

  • Personalized or custom-made products

  • Perishable goods

  • Gift cards

  • Final-sale, clearance, or promotional products

Unsure whether your purchase qualifies? Please email us before returning it.

Exchanges

For a quicker exchange, we recommend completing the approved return first and then placing a new order for the preferred item.

Refund Timeline

After your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method and are usually processed within 10 business days. Your bank or payment provider may require additional time before the funds appear.

If more than 15 business days have passed since your refund was approved, please contact:

Contact Information

Brand: Xeloriqueβ„’
Operator: Archer & Olive LLC
Customer Support Email: service@xelorique.com
Phone: (512) 387-5633
Business Address: 2121 Lohmans Crossing Rd, Austin, TX 78734, USA

Please contact us before sending any return. Return instructions and the correct return destination will be provided after approval.